FAQs

Why do I need a private advocate?

Private, independent advocates work for no one but YOU. We are not paid by an insurance company or hospital. The healthcare system can be challenging and overwhelming, and sometimes scary and confusing. Having an experienced advocate means you have someone focused on your healthcare needs, watching out for you, providing additional information and research, helping you make healthcare decisions, and helping you communicate those decisions to your healthcare providers.

How much do you charge for services?

We offer a complementary phone consultation to determine if we can help you. After that, non-emergency services begin with an initial Assessment Consultation ($100 – $200) to determine what services are needed. As part of the assessment, we provide you with a written Plan of Service and cost quote within three days. Our fees vary based on the individual needs of each client and the time needed to provide the services. Some clients are charged hourly, others a flat rate. All services require a signed consultation agreement.

Who pays for StacyCares Oklahoma’s services?

In most cases, private advocacy services are not covered by insurance, so patients or their families pay for our services out of pocket.

Who pays vs who is the client?

The person StacyCares Oklahoma is advocating for is the client. When a family member hires and pays us with the consent of the client, they are the guarantor, not the client. The person we are advocating for, accompanying, or visiting is the client. With their permission, we will share their health information with the guarantor. If the client has a legal representative, information is shared with that person, and the client as appropriate.

If you are a caregiver, friend, or loved one who needs guidance to advocate for a person you are concerned about, and we will not be interacting with that person or their healthcare providers, then you are the client.

What forms of payment do you accept and how do I pay?

We accept Visa, MasterCard, and Discover paid through PayPal, which does not require you to have a PayPal account.

What is a Board Certified Patient Advocate (BCPA)?

An advocate is someone who supports or helps the cause of another.

The BCPA designation acknowledges Board Certified Patient Advocate professionals who have demonstrated their experience and proficiency in the field of patient advocacy by passing a formal examination. The BCPA credential is built on ethical standards, professional competencies and best practices for professionals who work in patient advocacy and have taken the steps necessary to become certified. (Source: Patient Advocate Certification Board)

What skills do Board Certified Patient Advocates have?

Board Certified Patient Advocates are tested for the following proficiencies and each advocate typically has areas of expertise they focus on:

  • Scope of Practice & Transparency
  • Empowerment, Autonomy, Rights & Equity
  • Communication & Interpersonal Relationships
  • Healthcare Access, Finance, & Management
  • Medical Knowledge & the Healthcare System
  • Professionalism, Professional Development, and Practice
  • Ethical, Legal, & Practice Standards
    (Source: Patient Advocate Certification Board)

Do you provide medical or home-care?

No, we do not provide care. According to the PACB Ethical Standards for Board Certified Patient Advocates, the role of an advocate is to provide guidance and assistance to help clients make informed choices and access resources. An advocate may not at any time make decisions for clients, provide clinical opinions, or perform medical care, even if they possess clinical credentials.

What is the code of ethics for advocates?

Read Ethical Standards for Board Certified Patient Advocates.

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