Why do I need a private advocate?

The healthcare system can be challenging and overwhelming, and sometimes scary and confusing. It can help to have an experienced advocate focused on your needs watching out for you, providing additional information about what your healthcare providers tell you, helping you make healthcare decisions, and helping you communicate those decisions to your healthcare providers.

How much do you charge for services?

Our fees vary based on the individual needs of each client and the time needed to provide the service. Therefore, we do not quote fees until we do an initial assessment to determine client needs. After the assessment, we will provide potential clients with a written work plan and cost quote.

Who pays for StacyCares Oklahoma’s services?

In most cases, private advocacy services are not covered by insurance, so patients or their families pay for our services out of pocket.

Who pays vs who is the client?

The person StacyCares Oklahoma is advocating for is the client. Even if a family member hires and pays us, they are the guarantor, not the client. The person we are advocating for, accompanying, or visiting is the client. With the client’s permission, we will share their health information with the guarantor. If the client has a legal representative, information is shared with that person, and the client as appropriate.

What forms of payment do you accept and how do I pay?

We accept Visa, MasterCard, and Discover paid through PayPal, which does not require you to have a PayPal account.

What is a Board Certified Patient Advocate (BCPA)?

An advocate is someone who supports or helps the cause of another.

The BCPA designation acknowledges Board Certified Patient Advocate professionals who have demonstrated their experience and proficiency in the field of patient advocacy by passing a formal examination. The BCPA credential is built on ethical standards, professional competencies and best practices for professionals who work in patient advocacy and have taken the steps necessary to become certified. (Source: Patient Advocacy Certification Board)

What skills do Board Certified Patient Advocates have?

Board Certified Patient Advocates are tested for the following proficiencies and each advocate typically has areas of expertise they focus on:

  • Scope of Practice & Transparency
  • Empowerment, Autonomy, Rights & Equity
  • Communication & Interpersonal Relationships
  • Healthcare Access, Finance, & Management
  • Medical Knowledge & the Healthcare System
  • Professionalism, Professional Development, and Practice
  • Ethical, Legal, & Practice Standards
    (Source: Patient Advocacy Certification Board)

Do you provide medical or home-care?

No, we do not provide care. According to the PACB Ethical Standards for Board Certified Patient Advocates, the role of an advocate is to provide guidance and assistance to help clients make informed choices and access resources. An advocate may not at any time make decisions for clients, provide clinical opinions, or perform medical care, even if they possess clinical credentials.

What is the code of ethics for advocates?

Read Ethical Standards for Board Certified Patient Advocates.

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