FAQs

Why do I need a private advocate?

Private, independent advocates work for YOU, and are not paid by an insurance company or hospital. The healthcare system can be challenging and overwhelming, and sometimes scary and confusing. Having an experienced advocate means you have someone on your side, focused on your healthcare needs, watching out for you.

How much do you charge for services?

StacyCares Oklahoma offers a complementary phone consultation to determine if we can help you. After that, non-emergency services begin with an initial Assessment Consultation ($100 – $200) to determine what services are needed. As part of the assessment, we provide you with a written Plan of Service and cost quote within three days. Our fees vary based on the individual needs of each client and the time needed to provide the services. Some clients are charged hourly, others a flat rate. All services require a signed agreement and prepayment.

Who pays for StacyCares Oklahoma’s services?

In most cases, private advocacy services are not covered by insurance, so patients or their families pay for our services out of pocket.

What if I need help to advocate for a loved one on my own?

If you are a caregiver, friend, or loved one who needs guidance or support to advocate for a person you are concerned about, we can work directly with you.

What forms of payment do you accept and how do I pay?

We accept Visa, MasterCard, and Discover paid through PayPal, which does not require you to have a PayPal account.

What is a Board Certified Patient Advocate (BCPA)?

An advocate is someone who supports or helps the cause of another.

The BCPA designation acknowledges Board Certified Patient Advocate professionals who have demonstrated their experience and proficiency in the field of patient advocacy by passing a formal examination. The BCPA credential is built on ethical standards, professional competencies and best practices for professionals who work in patient advocacy and have taken the steps necessary to become certified. (Source: Patient Advocate Certification Board)

What skills do Board Certified Patient Advocates have?

Board Certified Patient Advocates are tested on the following proficiencies and each advocate typically has areas of expertise they focus on:

  • Scope of Practice & Transparency
  • Empowerment, Autonomy, Rights & Equity
  • Communication & Interpersonal Relationships
  • Healthcare Access, Finance, & Management
  • Medical Knowledge & the Healthcare System
  • Professionalism, Professional Development, and Practice
  • Ethical, Legal, & Practice Standards
    (Source: Patient Advocate Certification Board)

Do you provide medical or home-care?

StacyCares Oklahoma does not provide medical care. We are a consulting service offering information, guidance, logistical and emotional support.

According to the PACB Ethical Standards for Board Certified Patient Advocates, the role of an advocate is to provide guidance and assistance to help clients make informed choices and access resources. An advocate may not at any time make decisions for clients, provide clinical opinions, or perform medical care, even if they possess clinical credentials.

What is the code of ethics for advocates?

Read Ethical Standards for Board Certified Patient Advocates.

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